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      Measuring Performance in Knowledge Intensive Processes 

      Estrada Torres, Bedilia; Piccoli Richetti, Pedro Henrique; Río Ortega, Adela del; Araujo Baiao, Fernanda; Resinas Arias de Reyna, Manuel; Santoro, Flavia María; Ruiz Cortés, Antonio (ACM Digital Library, 2019)
      Knowledge-Intensive Processes (KIPs) are processes whose execution is heavily dependent on knowledge workers performing ...